Send feedback
Something broken, or an idea. It reaches a person rather than a queue, and you choose whether your name comes with it.
Sending it
Go to You and scroll to the bottom. Under FEEDBACK there is a row reading Something broken? Have an idea? Tap it.
Choose Something went wrong or A suggestion, write your message, and send. You can dictate it with the microphone instead of typing.
The identity toggle
Include my account and device info is on by default. With it on, your email and some device details come along, which is what lets us write back and work out what went wrong.
Turn it off and the message is stored with no link to you at all. Not hidden, not pseudonymous, genuinely unattached. Use that if you want to say something blunt.
The trade is that we cannot reply, and we cannot look up your account to see the problem.
What is stored
Always: what kind of feedback it is, your message, the date and the app version.
Only while the toggle is on: your email address, taken from your signed-in session rather than anything you type, and a snapshot of your browser, device type, screen size, language and timezone.
What to use it for
Anything broken, anything confusing, anything missing. It is also the correction route for the profile fields you cannot edit, such as a wrong date of birth or height.
If you would rather use email, write to hello@smashcoach.app.
Common questions
- Who reads it?
- A person, not a queue. It goes straight to the founder.
- What does the include my account and device info toggle do?
- On, it attaches your email and some device details, which is what lets us reply and reproduce a problem. Off, the message is stored with no link to you at all.
- What device details are sent?
- Your browser, device type, screen size, language and timezone, plus which screen you were on. Only while the toggle is on.
- Will I get a reply?
- Only if you left the toggle on, since otherwise there is nothing to reply to. Write to hello@smashcoach.app if you need an answer.
- I want a wrong date of birth or height corrected.
- This is the route. The personal information screen has a Tell us link that opens the same form.
Still stuck
Open the app, go to You, and tap the feedback row at the bottom. It reaches a person, not a queue. Or write to hello@smashcoach.app.