Change or cancel your plan
One button in the app opens the billing portal, and everything happens there: switching plan, updating your card, getting invoices, and cancelling.
Getting to it
Open Plan and billing
You, then Settings, then Plan and billing. It shows what you are on and when it renews.
Tap Manage subscription
A billing portal opens in a new tab. That is our payment provider, Paddle, who are the seller on your invoice.
Do what you came for
Cancel, switch between monthly and annual, update your payment details, or download an invoice. Then close the tab and go back to the app.
If the portal will not open, write to hello@smashcoach.app. We can cancel for you.
What cancelling means
You keep Pro until the end of the period you have already paid for. The Plan and billing screen then says a cancellation is scheduled and gives the date.
After that your account stays, with every session, every log and your whole history intact. Nothing further is charged, and you can resume any time from the same button.
Refunds
Changed your mind about your first payment? Tell us within fourteen days and we refund it in full. Write to hello@smashcoach.app.
We also tell you at least thirty days before any price change, so a renewal never costs more than you expected.
One thing to avoid
Do not delete your account as a way of cancelling. Deleting cancels the subscription immediately and the remainder of the period you have paid for is not refunded, on top of erasing all your training.
Cancel instead, and keep Pro until the period you paid for runs out.
Common questions
- Where is the cancel button?
- Inside the billing portal, which opens in a new tab when you tap Manage subscription. There is no cancel button in the app itself, because the subscription lives with our payment provider.
- Do I lose access straight away when I cancel?
- No. You keep Pro until the end of the period you have already paid for, then the account carries on with all your training intact. Nothing further is charged.
- Can I get a refund?
- Tell us within fourteen days of your first payment and it is refunded in full. Write to hello@smashcoach.app.
- Can I switch between monthly and annual?
- Yes, from the same billing portal, along with updating your card and getting invoices.
- Can I just delete my account instead of cancelling?
- You can, but it is not the same thing. Deleting cancels your subscription immediately and the rest of the period you have paid for is not refunded. If you only want to stop future payments, cancel and keep Pro until the period ends.
Still stuck
Open the app, go to You, and tap the feedback row at the bottom. It reaches a person, not a queue. Or write to hello@smashcoach.app.