Delete your account
One screen, no email required and no waiting period. It cannot be undone, so it is worth reading what goes first.
Consider cancelling instead
If what you want is to stop paying, cancel. You keep Pro until the period you have paid for ends, and your account, your calendar and every session you have logged stay exactly where they are.
Deleting is for when you want the data gone. If you are paying, it also cancels your subscription immediately and does not refund the rest of the period.
Doing it
Open the screen
You, then Settings, then Delete account, at the bottom in red.
Read what goes
Your profile, your sports, your events, every workout and its history, your limitations, any cycle data, your conversations with your coach and any linked Garmin tokens.
Type DELETE and confirm
The button unlocks once you have typed it. Then Delete my account forever. You are signed out and returned to the website.
What cannot be deleted
Almost everything goes straight away. Three things do not, and none of them is a choice we make.
- Invoices for payments you actually made, kept seven years because tax law requires it, with your name removed. What remains is the transaction, not you.
- Encrypted backups, which can still hold a copy forup to a week before they roll off.
- Sign-in and security logs, kept for thirty days.
If something goes wrong
If your subscription cannot be closed, the account is deliberately not deleted, so you are never left paying for something you have left. The screen tells you to try again shortly.
In the rare case where the subscription is cancelled but the deletion fails, the screen says so and asks you to email hello@smashcoach.app. Nothing further will be charged, and we finish it by hand.
Common questions
- Can I undo it?
- No. There is no waiting period and no recovery. Everything is erased as soon as you confirm.
- What happens to my subscription?
- It is cancelled immediately, and the rest of the period you have already paid for is not refunded. If you only want to stop future payments, cancel instead and keep Pro until the period ends.
- Is anything kept?
- Only what the law requires. Invoices for payments you actually made are kept for seven years for tax, with your name removed. Encrypted backups can hold a copy for up to a week before they roll off, and sign-in logs are kept for thirty days.
- Do I need to email anyone?
- No. It is one screen in the app, with no email required and no waiting period.
- Can I just take a break instead?
- Yes. Cancel your subscription and stop opening the app. Your account and your whole training history stay exactly where they are.
Still stuck
Open the app, go to You, and tap the feedback row at the bottom. It reaches a person, not a queue. Or write to hello@smashcoach.app.